High Heel Jungle
Frequently Asked Questions
Find your fit and care for your High Heel
Jungle favourites, with a little help from us.
Sizing and fit
How do I choose the right size?
For tights, use your height and weight together in our Size Guide. Check the fit notes for your chosen style, as stretch and construction can vary. Our tights are made from premium fabrics selected for comfort, stretch and a flattering fit. If you’re between sizes, we always recommend sizing up.
For socks, check the shoe-size range. For gloves, compare your hand measurements with the style’s sizing details. For clothing, refer to the measurements and fit notes for that piece.
Have a sizing question? Email support@highheeljungleshop.com with the style name and your measurements. Our support team will be happy to help.
What size do One Size tights fit?
Many of our One Size styles, including all fishnet, lace and mesh tights, offer generous stretch to fit a wider range of sizes. Use the HHJ fit guidance below for your chosen style:
One Size Tights
- Standard fit: AU (6-12), USA (0-8), UK (6-12)
- Fishnet, lace, mesh and selected stretch styles: AU (0-16), USA (0-14), UK (0-16)
These are HHJ fit ranges; the fit notes for each style take priority. For standard tights, also check the height and weight chart. One Size sizing for socks, gloves and clothing is listed separately in each product description.
What does denier mean?
Denier describes the weight of the yarn and helps indicate coverage. Lower denier generally gives a lighter, sheerer finish; higher denier gives fuller coverage. Check the product description for the finish of each style.
Product care
How should I put on my tights?
Remove rings and check for sharp nails. Gather one leg down to the toe, ease it over your foot, then gently work the fabric up your leg. Repeat on the other side and adjust evenly before lifting the waistband. Avoid pulling from the top or tugging on lace, seams or embellishments.
How should I wash and care for my tights?
We recommend gentle hand washing in cool water, no warmer than 30°C / 86°F, with a mild detergent. Rinse carefully, press out excess water in a clean towel and lay flat to dry in the shade. Do not rub, wring, bleach, iron or tumble dry. Once completely dry, store away from zips and jewellery.
How should I wash and care for my socks?
Hand wash gently at no more than 30°C / 86°F with a mild detergent. Avoid rubbing or stretching delicate details. Rinse, press out excess water, reshape and lay flat to dry in the shade. Do not bleach, iron or tumble dry. Store clean, dry pairs flat or loosely folded.
How do I care for my grip socks?
Wash inside out in cool water with a mild detergent. Hand wash unless the care label allows machine washing; if it does, use a laundry bag and a gentle cycle. Avoid fabric softener, bleach and tumble drying. Reshape and lay flat to dry.
How do I care for cashmere and wool socks?
Our Cashmere Cloud Socks are machine washable on a gentle cycle. For the best care of their fibres, we recommend hand washing in cool water with a detergent suitable for wool and cashmere, then reshaping and laying flat to dry. Do not wring or tumble dry. For other cashmere and wool styles, follow the care label.
How do I care for fabric gloves and clothing?
Follow the care label, as lace, tulle, silk and other fabrics need different treatment. Where hand washing is permitted, use cool water and a mild detergent, handle gently and dry as directed. Avoid pulling on delicate trims or applying direct heat to embellishments.
How do I care for leather gloves and outerwear?
Keep leather away from prolonged sunlight, direct heat, perfume and excess moisture. If it gets wet, blot gently with a soft cloth and allow it to dry naturally. Do not soak or machine wash. For cleaning, use a specialist leather cleaner. Store gloves flat and jackets on a broad, padded hanger.
What if a crystal or embellishment comes loose?
Many of our styles are embellished by hand with additional crystals to allow for a little natural loss through everyday wear. We like to think of it as leaving a little High Heel Jungle fairy dust behind. Handle delicate details with care. If you notice unusual shedding or have any concerns, contact our support team with your order number and a clear photo so we can help.
Orders and gifts
Do you offer gift wrapping or personal messages?
For gift wrapping or a personal message, please contact us before placing your order. We’ll confirm what is available for your chosen pieces.
Where can I find shipping and returns information?
Visit Shipping & Delivery for delivery information, and Returns & Exchanges for eligibility and how to arrange a return. Please review these details before ordering.
I’m having trouble placing an order. What should I do?
Try refreshing the page or using a different browser. If the issue continues, contact us with the item name and a screenshot of the error so we can help.
Still have a question? support@highheeljungleshop.com