We want you to feel confident choosing your High Heel Jungle pieces. Our exchange policy varies by product type, so please review the relevant section below before purchasing.

Clothing & Leather Jackets

Not quite the right fit? We offer size exchanges on full-priced clothing and leather jackets for another size in the same style and colour, subject to availability.

Please request your exchange within 14 days of delivery. Items must be in their original, unworn, unwashed and unaltered condition, with all tags attached and original packaging included.

Please take care when trying on your pieces. Items must be free from makeup, perfume, marks and damage.

Gloves

Full-priced gloves are eligible for a size exchange when requested within 14 days of delivery, subject to availability.

Gloves may be carefully tried on to check the fit but must otherwise be unworn, with no stretching, marks or damage. All original tags and packaging must be included.

Hosiery & Socks

For hygiene reasons, tights, stockings and socks—including grip socks—are not eligible for change-of-mind or sizing returns or exchanges.

Please review our Size Guide before purchasing. For tights, we recommend sizing up when you fall between sizes. Our Customer Care team is happy to help with fit advice. This retains your existing hosiery sizing guidance. 

How to Arrange an Exchange

Email support@highheeljungleshop.com within 14 days of delivery, including your order number, the item you would like to exchange and your preferred size.

Our team will confirm availability and provide return instructions. Please wait for approval before sending your item, then post it back within seven days of approval.

Exchanges are processed once the returned item has been received and checked. If your required size is unavailable, we will offer store credit for the amount paid for the returned item.

For sizing exchanges, return postage and delivery of the replacement item are the customer’s responsibility. Any replacement delivery charge will be confirmed before you proceed. Original shipping charges are not refundable for sizing or change-of-mind returns.

We do not offer refunds for change of mind or incorrect size selection, except where required by applicable consumer law.

Sale & Promotional Purchases

Sale items and items marked Final Sale are excluded from change-of-mind and sizing exchanges.

Otherwise eligible items purchased using a promotional code remain eligible under the relevant product policy, unless clearly marked Final Sale before purchase.

Faulty or Incorrect Items

If something is not right with your order, please email support@highheeljungleshop.com as soon as you notice the issue, with your order number or other proof of purchase, a description and clear photographs where possible.

We will assess the issue and provide the remedy required under Australian Consumer Law, which may include a repair, replacement or refund. Where an item is confirmed faulty or we have sent the wrong item, we will cover reasonable return postage.